Staff Handbook - Policies and Procedures

Quality Policy Statement The company is dedicated to the quality policy that will ensure that its products and services fully meet the requirements of its customers at all times. The goal of the company is to achieve a high level of customer satisfaction at all times. The commitment to implementation of supporting managerial and business operational systems is essential to realizing that goal. Chris Sedgeman Scaffolding Limited believes in the concept of client and supplier working together in pursuing this policy and in continually striving for improvements in service quality. We believe in the constant vigilance of health and safety to our staff and clients. The quality policy is based on the following principles: 1. Ensuring that we fully identify and conform to the needs of our clients 2. Everyone understanding how to do their job in the right manner and ensuring the job is completed correctly the first time. 3. Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them. 4. Ensuring that health and safety is adhered to at all times. This will be achieved through: • Management of organization, along with employee-established quality objectives and defined responsibilities for their fulfillment • Establishing, applying, maintaining and continual improvement of effectiveness of Quality Management System – ISO 9001:2015 • Continual enhancement of customers’ satisfaction • Tracking and applying new technologies and educating employees • Pursuing legal and standard requirements • Careful selection of suppliers • Commitment to increase quality of scaffolding and our other services in order to exceed customers’ expectations • Making continuous improvement a part of every day and every job • Ensuring that our Policy and Procedure Manuals reflect what we actually do • Understanding how our jobs fit into the overall flow of work at Chris Sedgeman Scaffolding Limited • Continuously upgrading the Quality Management System in all stages ranging from order receipt, delivery / collection of scaffolding • To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements. Objectives needed to ensure that the requirements of this policy are met and that the continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review and Appraisals. The quality policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives. We are all committed to operating continuously to this standard and we will maintain the necessary Quality Approvals consistent with our customers’ requirements. Within this Policy we are committed to operating our Company under the disciplines of the National Access & Scaffolding Confederation (NASC) guidelines. This includes the implication of TG20, SG4 and SG6. Our Company will constantly review and improve on our services to ensure tasks are completed in the most effective and timely manner for the benefit of all our customers. We shall ensure that all our personnel understand and fully implement our Company’s policies and objectives and are able to perform their duties effectively through an ongoing training and development program. Signed

Mr C J Sedgeman, Managing Director

Quality Policy

24-06-24 Page 1 of 1 Registered Office: Unit 2A Longrock Industrial Estate, Penzance, Cornwall. TR20 8HX Company Reg. No. 04124350 VAT Reg. No. 684598666 UTR No. 24386 09541